‘AI will bring huge productivity improvements’: Swiss Re CEO

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‘AI will bring huge productivity improvements’: Swiss Re CEO

Swiss Re CEO Andreas Berger has told the NZZ am Sonntag newspaper that artificial intelligence (AI) will radically change the nature of work. +Get the most important news from Switzerland in your inbox “Thanks to AI agents we will see productivity improvements such as we have not seen in decades,” the head of the Swiss reinsurance giant said in an interview. “We are in the process of rethinking our company’s core processes from the ground up with the help of AI.” Berger gave a concrete example: in the construction insurance business, pricing used to take up to three weeks with 25 steps and 14 applications. “With AI agents we have greatly simplified this process and reduced the number of applications to less than five. Today we can determine a price partly already within one day. The increase in productivity is up to 80%,” he said. But the goal is not to reduce staff, he added. “The time freed up for our employees can be used for their real work: handling more claims, closing new …

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